We ship worldwide. Orders within mainland Spain include shipping; for other destinations, it will be calculated at checkout.
Orders will be processed within three to five business days after the order is placed. Deliveries have an estimated transit time of 48 hours within mainland Spain and will depend on the courier and/or customs procedures for other destinations (generally between 7 to 10 business days). Customs and import fees are the responsibility of the buyer.
Once your order has been shipped via MBE, you will receive an email with the tracking number and shipment details. For any issues or if you do not find your country on the list, please do not hesitate to contact us at hey@lacienaga.co
returns
If you wish to return your order (we hope this is not the case!), please send us an email with your order number to hey@lacienaga.co and we will send you the instructions and procedure. Returns must be made within 14 business days of purchase, and all products must be intact (in their original packaging, without damage or signs of use). La Ciénaga reserves the right to refuse a return if the purchase does not meet the aforementioned conditions. The refund will be processed through the original payment method and may take up to 15 business days to be reflected. Shipping and customs costs, if applicable, are the responsibility of the buyer.